The following conditions apply to accommodation bookings made by you through your usage of www.ivyhousevictoria.co.uk. Ivy House Hotel may alter these conditions at any time.
Making a booking
It is your responsibility to submit accurate information and mention any special requirements at the time of booking.
The modification fee is £5.00 per alteration. These must be made in advance of the cancellation period to avoid late cancellation fees.
Cancellations and Non-Arrivals
If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment. If you cancel within the late cancellation period (48 hours prior to arrival), or do not arrive, you will be charged for the first night.
Group or Long-Stay Bookings
When making reservations for 10 people or more, or for stays of over 21 nights, your booking will be subject to the accommodation provider's group or long stay booking policy. This will involve paying a minimum of the first night of stay per 7 nights directly to the hotel prior to arrival. This is in addition to the deposit paid at the time of booking. A member of the reservations team will be in touch with you within 3 days of the booking being made to guide you through the process.
Each guest will need to display valid student identification (e.g. ISIC card) upon arrival.
The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.